Dive into the Future of Internal Communications and Employee Engagement at Engage Boston 2020!
We’re bringing Engage to Chicago for 1 day only on September 9th! Learn more about the speakers and agenda here
Welcome Party - Tuesday, September 8th
Conference Day - Wednesday, September 9th
Registration, Breakfast + Networking
US Poppulo President WelcomeEric Shealy
Customer Case Study with Valley Health
Coffee Break + Networking
Numbers to Stories: Using Visual Storytelling to Bring Your IC Data to LifeJackie Berg, Brilliant Ink’s Head of Research
One of our greatest opportunities as internal communications professionals is to tap into the power of data. While our colleagues in Marketing have long used data-driven insights to set and refine strategies, communicators have lagged behind. Now, as internal communications tools and resources become increasingly sophisticated, we’re gaining access to more and more powerful data about our people’s communications preferences and behaviors. But it’s easy to get overwhelmed by the volume of data and how to pull out the most important insights.
In this session, Jackie Berg, Brilliant Ink’s Head of Research, will draw on her vast experience in data storytelling and apply it to internal communications to help you pull out key insights from your measurement data and present them in a visually compelling way. The session will cover specific tips and techniques for:
- Distilling and translating data – from newsletter opens to open-ended survey comments – into actionable insights.
- Choosing the right kinds of visuals to illustrate different types of data points.
- Tailoring your data story for a leadership audience, highlighting the information that matters most.
- Using your measurement story to demonstrate how you’re moving the needle on employee engagement, and to get more resources, budget and support!
In this session you will:
- Learn strategies for analyzing and extracting key insights from common sources of internal communications data, including email and newsletter clicks/opens and survey responses.
- Understand how to use different types of visualizations to illustrate various types of data and tell a compelling story to key stakeholders.
- Gain insights into the best ways to advance from simply presenting data, to sharing analysis, recommendations and next steps.
- Learn how to collect meaningful quantitative data from places you’d least expect – without necessarily investing in expensive software and tracking tools.
Lunch & Networking
Customer Speaker Case Study with McDonald’s USA
Organizational Communication is Broken. It’s time to fix it!Alan Beiagi, Senior VP of Product at Poppulo
Most executives would agree that getting communication right is critical to a great employee experience and business performance. But few would say their organization is currently as good at this as they would like – or as they need to be. Communication in organizations is often taken for granted and underinvested. Too often, managed communication in organizations suffers from the illusion that a communication sent, in whatever format, has been received and its meaning understood.
In this presentation we will discuss, when it is done well, communication is one of the biggest enablers an organization can leverage, helping make work easier for employees.
Developing an Experience FrameworkTchicaya E. Robertson, Ph.D
The business challenge:
There is too little focus on the role that culture plays inside the organization. There is even less on how culture influences the customer experience (CX). We know that a culture of equality drives value (IWD 2019) so it stands to reason that experience inside an organization (People Experience, PX) drives the experience of customers which in turn leads to
Companies have no way to quantify the value of PX because a robust PX framework does not exist. If leaders understood the dimensions of PX and could quantify the impact of PX on CX, they could create a more strategic roadmap for growth.
What are the dimensions of PX? What is the relationship between PX and CX? Are companies with a better PX more valuable? Do companies with better PX have more positive customer experience metrics?
What will attendees take away:
- What is People Experience?
- What are the moments that matter at work?
- How do organizations identify, capture, measure, and manage the moments that matter?
- What role does communications play in defining and cultivating these moments?