Not long ago a downpour hit St. Petersburg Beach, Florida, flooding the front driveway just as employees were arriving at TradeWinds Island Resorts. “When things like that pop up, then you need to communicate with employees quickly,” says Don Wooldridge, vice president of culture development and training at the tourist destination. “So I was ableRead more →

We are experiencing an era of accelerating innovation and disruption where digital transformation is the norm. Openness and transparency are on the rise and employees are now recognized as powerful brand ambassadors, and perception shapers, critical to the all-important customer experience. You could say that employee experience defines customer experience. Employees are king, driving companyRead more →

Employee engagement

In the first of a two-part series, internal communications specialist David Kenny explores why a sense of purpose is so important in the workplace to foster real employee engagement. The more complex our world gets, the busier we are, the more ‘reductionist’ our perspective can become. Really easily, we can be pushed into a placeRead more →

The ability to collaborate effectively within teams is one of the greatest tests of communication. Growing up, most of our education is skewed toward individual success. We learn to set goals, take initiative, and budget our time based on our own pace and work ethic. We assume that applying the same rubric will lead toRead more →