Change management communication planning

Sometimes you don’t fully realize you’re living through history as it’s being made, but 1990 was different. After the tumultuous disintegration of the Soviet Union the previous year, Germany was reunified, Berlin became one city again and Poland marked its newfound independence by electing Lech Walesa as President. And in South Africa, Nelson Mandela hadRead more →

Strategic Influencer

……and if your communications don’t make your company money or save it money, just don’t do it! It’s the all-too-familiar circular relationship that many IC people can relate to: they believe they are often perceived by senior leaders as not adding value, while many business leaders  don’t understand or really appreciate the actual value ofRead more →

internal communications strategy

Many businesses under-perform because functional department strategies such as communication strategy are misaligned with the overarching business strategy. The misalignment diffuses energy and saps productivity. It’s also avoidable. Last year I went to New Orleans to conduct a special three-hour workshop at the World Conference of the International Association of Business Communicators (IABC). This confirmed myRead more →


First, that wonderful and inarguable fact that everybody involved in Internal Communications knows as well as they know their boss’s name (or should do, anyway):  companies with highly effective IC strategies are likely to outperform their industry peers by a factor of 3.5. That, by any measurement, is a rather amazing return on investment forRead more →

The Internal Communications Journey from tactical delivery to strategic alignment: the courage to change the conversation Internal communication aligned to organizational strategy helps employees deliver business results. I’ve always believed this to be true and have seen the ‘magic’ happen with organizations I had the privilege to help through major transformations and change.   When thingsRead more →


Our brains are not designed to deal with the 21st century workplace. Work practices have changed massively throughout the centuries, but our brains have not. And every organization on the planet has to contend with the challenges this brings, especially towards organizational change. So says Hilary Scarlett, author of Neuroscience for Organizational Change and speakerRead more →