7 Top Tips & Insights for measuring internal communications – What to measure, why and how
Access Guide
About this Guide
Internal communicators are increasingly realizing the critical importance of measuring the effectiveness of their communications, not just measuring the outputs. To us here at Poppulo – where we are passionate about elevating IC to the heart of organizations – this increasing focus on measurement has been obvious with the response to our whitepaper with Angela Sinickas, The Ultimate Guide to Measuring Internal Communications, and our recent webinar with Sean Williams and Stacey Smith, What to measure, why and how – an ongoing issue in internal communication. Given the huge response to Sean and Stacey's webinar, we decided to distill the main takeaways into this handy 7 Top Tips & Insights for measuring internal communications – what to measure, why and how.
But while there is a heightened appreciation of the importance of measurement, as an industry Internal Communications has been behind the curve in the establishment of an internationally accepted set of measurement standards. However, that's changing. Sean Williams and Stacey Smith are leading members of a task force of industry professionals and academics who have been working to establish a set of internationally accepted benchmark standards for measurement in IC.
"We put together standards for the industry because we want to have some objective measure by which to gauge our performance," said Sean. The Top Tips & Insights paper takes you through:
- The benefits of measuring your communications
- Expert tips and insights for smart measurement
- The recommended standards for measuring internal communications
- How to apply those standards to your strategic communication planning
Related Content
The AI Toolkit for Internal Communications
Internal communication is under real pressure. IC teams are expected to support leaders, shape culture, and deliver relevant, personalized communication to an increasingly diverse audience—all while operating at greater speed and scale than ever before. AI arrives at the right moment. It doesn’t replace communicators; it elevates them. Applied well, AI sharpens the fundamentals of effective communication: diagnosing issues, shaping the narrative, guiding leaders, and delivering messages that connect people to purpose and progress. At its best, AI accelerates drafting, adapts content for different formats, improves accessibility, and surfaces insights about what’s landing. Without governance, though, it can create noise or risk. The opportunity for IC teams is to bring AI in thoughtfully, with governance and human judgment at the center. This guide shows how to do exactly that. Inside, you’ll find practical guidance on when to use AI, where humans remain essential, how to establish guardrails, how to prompt effectively, and how to scale AI responsibly across channels and teams.
The Poppulo Guide for IT & Security Buyers
Clear answers on security, data protection, integrations, deployment, AI governance, and enterprise scalability.
The Ultimate Guide to Employee Communication Goals and KPIs for HR Management
When communication is clear, consistent, and grounded in purpose, HR becomes one of the most powerful drivers of culture and performance. But that only happens when people understand what’s being asked of them—and feel connected to why it matters. This guide is for HR professionals who want to align their communication strategy with the things that matter most: engagement, retention, wellbeing, and trust. It brings together practical thinking, real-world insight, and clear guidance on how to measure what’s working—and where to adjust. From AI and analytics to channel strategy and message design, we explore how to build a communication approach that supports your people and delivers real impact. Inside the Guide How leadership, HR, and internal comms can align to shape culture The impact of AI on HR communication and KPI strategy Why multichannel messaging matters—and how to do it well The KPIs that help HR teams track progress, improve clarity, and build trust A practical framework for building a people-first comms strategy How analytics can help you learn what’s landing and where to improve Smart communication means making every message count. This guide shows you how to do it.