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When McDonald’s embarked on its most ambitious business transformation in the US, it did what most companies don’t do during major change: it put the emotional journey of its people front and center. With remarkable results.
Research by BCG analyzing over 1,000 companies indicates that most transformations pay little or no attention to people’s change journey and are not implementing transformation initiatives in an employee-centric way. Understanding the human response to change and the emotional journey your people will go through is critical in communicating, engaging and involving your people in the right way.
Join us on April 29th at 4pm GMT/11am ET, where Emily Nichols, Manager of Internal Communications at McDonald’s USA, shares how the Internal Communications team kept its 2,000 franchise owners (who operate over 14,000 U.S. restaurants) engaged and motivated during the most ambitious business transformation in the company’s history.
You will learn how:
April 29, 2021
11am ET / 4pm BST
60 Minutes
Emily Nichols
Manager of Internal Communications
It’s no secret that all employees, regardless of industry or role, rely on timely and accurate information to carry out their jobs and remain aligned with the company’s objectives. However, the task of managing internal communication is no longer confined to a single department or function.
Great communicators don’t necessarily make great leaders, but brilliant leaders are always superb communicators. That business leaders today must prioritize communication as a critical skillset is beyond debate. We know it from our own worklife experiences and from having witnessed the critical role CEO communication played during the pandemic, in addition to numerous research papers.
The digital signage industry is growing at an incredible pace, with an
