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HR plays a critical role in educating executives and the workforce on the need for both effective communications and key performance indicators (KPIs) to be strategically aligned to the business goals, to reach critical objectives.
This whitepaper will review key definitions and identify key benefits of both. It will also outline creative examples of how to strategically use communications and KPIs to solve real-world issues faced by the organization's executives.
Future trends and approaches are shared along with a reminder of the action steps HR can take to customize both employee communications and KPIs to their organization's strategies, to positively impact engagement.
Julie Cookson
President
Hotels and retailers constantly seek ways to gain a competitive edge and foster strong and long-lasting customer relationships—so a laser-like focus on the customer experience (CX) can ultimately differentiate the best from the rest.
With a renewed focus on aligning employees to business goals to combat the impact of the “Great Resignation,” the introduction of generative AI tools, the constant need to do more with less, and the increase in change and leadership communications, 2023 held a lot of challenges for IC teams.
Artificial Intelligence (AI) has officially made its debut, sparking inspiration, innovation, and hesitation among internal communicators. While many IC professionals are fearful of the potential consequences of AI, the team at Maximus sees it as an opportunity to push the boundaries of internal comms.
