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Change. It’s second nature to us. No generation of employees has undergone more fundamental shifts in their professional and personal lives than we all have.
Economic, financial, and public health crises have altered our companies and our consciousness. The fallout will continue to shape our lives and workplaces for years to come. From these and other transformations, we’ve seen communications flood our screens with emails, chats, videos, newsletters, apps, and more.
Where has all this chaos led us? The answer is unclear.
That’s why communications leaders—that’s every leader in the organization— need to fundamentally change their approach to communicating with their people.
Mic Wilborn
Director of Content Marketing, Poppulo
Hotels and retailers constantly seek ways to gain a competitive edge and foster strong and long-lasting customer relationships—so a laser-like focus on the customer experience (CX) can ultimately differentiate the best from the rest.
With a renewed focus on aligning employees to business goals to combat the impact of the “Great Resignation,” the introduction of generative AI tools, the constant need to do more with less, and the increase in change and leadership communications, 2023 held a lot of challenges for IC teams.
Artificial Intelligence (AI) has officially made its debut, sparking inspiration, innovation, and hesitation among internal communicators. While many IC professionals are fearful of the potential consequences of AI, the team at Maximus sees it as an opportunity to push the boundaries of internal comms.
