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Employees expect strong, visible leadership from their executives in times of disruption and transition. But these are just the times when leaders may need help to deliver on those expectations. HR and IC teams are perfectly situated to help leaders understand what different groups of employees across the organization are feeling, what their fears are, and how to effectively address those issues during times of uncertainty and change.
You will learn how to:
Alyssa Hagan
Associate Director, Corporate Communications, Encompass Health
Kristin Brownstone
Director
Hotels and retailers constantly seek ways to gain a competitive edge and foster strong and long-lasting customer relationships—so a laser-like focus on the customer experience (CX) can ultimately differentiate the best from the rest.
With a renewed focus on aligning employees to business goals to combat the impact of the “Great Resignation,” the introduction of generative AI tools, the constant need to do more with less, and the increase in change and leadership communications, 2023 held a lot of challenges for IC teams.
Artificial Intelligence (AI) has officially made its debut, sparking inspiration, innovation, and hesitation among internal communicators. While many IC professionals are fearful of the potential consequences of AI, the team at Maximus sees it as an opportunity to push the boundaries of internal comms.
