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There’s been a talent war for many years, but now the major battle for organizations everywhere is how to hold onto their key people, as a mass employee exodus sweeps the world.
Pandemic upheaval has caused deep workplace faultlines, resulting in employees feeling disconnected, disengaged, and lacking a sense of belonging—all major contributors to the great resignation.
But organizations can tackle each of these crucial issues head-on—and, in doing so, stem attrition and improve talent acquisition—through effective communications and stakeholder alignment, to deliver the employee experience their people need and the customer experience their clients expect.
In this guide, communications and alignment expert, Zora Artis, explores:
Zora Artis GAICD SCMP
CEO
Hotels and retailers constantly seek ways to gain a competitive edge and foster strong and long-lasting customer relationships—so a laser-like focus on the customer experience (CX) can ultimately differentiate the best from the rest.
With a renewed focus on aligning employees to business goals to combat the impact of the “Great Resignation,” the introduction of generative AI tools, the constant need to do more with less, and the increase in change and leadership communications, 2023 held a lot of challenges for IC teams.
Artificial Intelligence (AI) has officially made its debut, sparking inspiration, innovation, and hesitation among internal communicators. While many IC professionals are fearful of the potential consequences of AI, the team at Maximus sees it as an opportunity to push the boundaries of internal comms.
