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Connecting and engaging desk-based office workers is hard enough, but what about manufacturing and other hard-to-reach employees? How do you engage workers who spend their time on the factory floor or production line, disconnected from mainstream internal comms channels?
Kyle Gillis faced that challenge with Magna International. He takes us through his experience of using social media to engage disconnected workers in a global manufacturing corporation with 172,000 employees at 400 locations in 28 countries.
Kyle Gillis
Corporate Communications Specialist with Magna International
Hotels and retailers constantly seek ways to gain a competitive edge and foster strong and long-lasting customer relationships—so a laser-like focus on the customer experience (CX) can ultimately differentiate the best from the rest.
With a renewed focus on aligning employees to business goals to combat the impact of the “Great Resignation,” the introduction of generative AI tools, the constant need to do more with less, and the increase in change and leadership communications, 2023 held a lot of challenges for IC teams.
Artificial Intelligence (AI) has officially made its debut, sparking inspiration, innovation, and hesitation among internal communicators. While many IC professionals are fearful of the potential consequences of AI, the team at Maximus sees it as an opportunity to push the boundaries of internal comms.
