Inspired Gear

Meet Poppulo AI: Your personal comms assistant.

Learn More

Poppulo
Improving Communications, Event Management, and Guest Engagement in the Modern Hospitality Industry
GUIDES

Improving Communications, Event Management, and Guest Engagement in the Modern Hospitality Industry

About this Guide

It’s become clear in the last year that the hospitality industry has changed forever. In order to remain competitive and meet guest and employee expectations in today’s world, hotels need to create a better experience for everyone on their property—as well as those employees working remotely.

Guest experience has always been at the core of hospitality, but guests today expect an increased focus on health and safety, as well as a more personalized experience from the minute they step on the property. Focusing on delivering an exceptional guest experience can not only boost brand loyalty, but it can also benefit your bottom line. Guests are willing to spend more money and return to the property when they know it will be a positive experience—in fact, 55% of consumers are willing to pay more for a guaranteed good experience. And guaranteeing a good experience requires keeping guests informed throughout their stay, effectively communicating critical information, and driving them to on-site amenities so that they have a fun and relaxing stay without even having to leave the property.

But guest expectations aren’t the only thing that have changed. To ensure workers understand what’s needed of them, the employee experience needs to be consistent for onsite and remote workers, personalized and relevant for each group of employees. Focusing on employee experience not only results in an improved guest experience and greater profitability, but it’s also critical for hotels to retain employees and remain competitive. In order to engage hotel team members and create a successful employee experience, an effective internal communications strategy is needed.

In this guide, you’ll learn how the right communications tools can help you:

  • Drive revenue from events and amenities
  • Enhance the lobby experience
  • Streamline operations with a virtual concierge, readerboards, and conference room signs
  • Engage employees by improving BOH communications
  • And more

Author

 Christine Kendall

Christine Kendall

Content Marketing Manager, Poppulo

Related content

Unifying Employee Comms: Why IT, Operations, and Comms Need to Work Together

Unifying Employee Comms: Why IT, Operations, and Comms Need to Work Together

It’s no secret that all employees, regardless of industry or role, rely on timely and accurate information to carry out their jobs and remain aligned with the company’s objectives. However, the task of managing internal communication is no longer confined to a single department or function.

Employee Comms
How to Help Your Leadership Team Become Better Communicators

How to Help Your Leadership Team Become Better Communicators

Great communicators don’t necessarily make great leaders, but brilliant leaders are always superb communicators. That business leaders today must prioritize communication as a critical skillset is beyond debate. We know it from our own worklife experiences and from having witnessed the critical role CEO communication played during the pandemic, in addition to numerous research papers.

Leadership