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It might have taken a pandemic to make it happen but, at long last, “experience” is where it’s at.
Almost 57 million people left their jobs in the US between January 2021 and February 2022—and last May, in the US alone, there were 11.3 million open jobs, up substantially from 9.3 million open jobs in April 2021. The voluntary quit rate is 25% higher than pre-pandemic levels.
While there is no single silver bullet for companies to tackle the attrition tsunami, organizations that deliver superior employee and workplace experiences for their people are better positioned to hold on to and attract increasingly scarce talent.
This guide explores:
Mic Wilborn
Director of Content Marketing, Poppulo
Hotels and retailers constantly seek ways to gain a competitive edge and foster strong and long-lasting customer relationships—so a laser-like focus on the customer experience (CX) can ultimately differentiate the best from the rest.
With a renewed focus on aligning employees to business goals to combat the impact of the “Great Resignation,” the introduction of generative AI tools, the constant need to do more with less, and the increase in change and leadership communications, 2023 held a lot of challenges for IC teams.
Artificial Intelligence (AI) has officially made its debut, sparking inspiration, innovation, and hesitation among internal communicators. While many IC professionals are fearful of the potential consequences of AI, the team at Maximus sees it as an opportunity to push the boundaries of internal comms.
