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Working from home was an emerging trend even before COVID-19, but as we know so well, the pandemic threw out many of the old rules, creating incredible cultural shifts almost overnight. Nowhere have these changes been more prevalent than in the workplace. That’s why we wanted to introduce you to Accenture’s important and compelling recent research findings, which they also presented at their Poppulo Bootcamp Presentation.
The research started before the pandemic, identifying the pre-existing trends that COVID-19 put into overdrive. Consisting of a global workforce program of over 5,400 workers and 1,000 C-suite perspectives, Dr. Kelly Monahan and Dr. Tchicaya Ellis Robertson gathered insights on the dramatic changes in workplace habits over the past few years, and what those changes may mean for the future. They identify six key areas for improvement, with demonstrable effects on how employees can respond to the rapid changes in work habits.
Kelly Monahan, Ph.D.
Lead Talent Researcher, Senior Principal
Tchicaya Ellis Robertson, Ph.D.
Senior Principal
Hotels and retailers constantly seek ways to gain a competitive edge and foster strong and long-lasting customer relationships—so a laser-like focus on the customer experience (CX) can ultimately differentiate the best from the rest.
With a renewed focus on aligning employees to business goals to combat the impact of the “Great Resignation,” the introduction of generative AI tools, the constant need to do more with less, and the increase in change and leadership communications, 2023 held a lot of challenges for IC teams.
Artificial Intelligence (AI) has officially made its debut, sparking inspiration, innovation, and hesitation among internal communicators. While many IC professionals are fearful of the potential consequences of AI, the team at Maximus sees it as an opportunity to push the boundaries of internal comms.
