The spread of the novel Coronavirus (COVID-19) has prompted companies globally to act. While advice and speculation abound, it’s hard to tell if your organization is exercising adequate caution while preventing panic.

It’s clear that the worst is not over, and employers need to make arrangements for a sustained response.

To help our community understand what to do now and how to prepare for the months ahead, Poppulo recruited a panel of experts to share best practices.

Moderator: Neil Lieberman, Head of US Marketing at Poppulo

Guests: Precillia Redmond, Maeve Consulting; Jamie Baffa, Managing Director, CRA; Peter Lyon, VP of Customer Success at Poppulo

What’s covered:  

  • Components of a crisis response strategy
  • Appropriate company policies
  • Communicating the “New Normal”
  • What other companies are doing and sample templates you can use

  • Neil Lieberman
    Neil Lieberman

    Neil Lieberman leads US Marketing for Poppulo. An experienced technology and marketing executive, Neil specializes in helping enterprises around the world grow their businesses through more impactful communications.

  • Precillia Redmond
    Precillia Redmond

    Precillia Redmond is the Founder and Principal of Maeve Consulting, LLC – a consulting organization focused on delivering targeted people and culture solutions to non-profit organizations, start-up and early stage companies, as well as established enterprises.

  • Jamie Baffa
    Jamie Baffa

    Jamie Baffa, a Managing Director at CRA, Inc., works closely with leaders and communiactors to help address their most pressing challenges through communication. He has particular expertise in helping leaders and organizations navigate significant organizational change, design strategic messages and narratives, and communicate strategy. Jamie lives in Philadelphia, Pennsylvania, where you can often find him exploring neighborhood restaurants, the city’s museums, and supporting local artists.

  • Peter Lyon
    Peter Lyon

    Peter Lyon is the Global VP of Customer Success for leading Internal Communications and Employee Engagement provider, Poppulo. With CS operations in USA and EMEA, Peter leads a team of over 70 CS Professionals dealing with companies like Rolls-Royce, Nestle and Standard Chartered. Peter is also co-founder of the Customer Success Network CSN), Europe’s Community of Customer Success Professionals.