How to Guides

The workplace in a state of flux, and what organizations can do about it


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  • Tim Vaughan
    Tim Vaughan

    Head of Content, Poppulo


  • Tchicaya Ellis Robertson, Ph.D.
    Tchicaya Ellis Robertson, Ph.D.

    Senior Principal, Accenture

  • Kelly Monahan, Ph.D.
    Kelly Monahan, Ph.D.

    Lead Talent Researcher, Senior Principal, Accenture

Research by Accenture’s Dr.Tchicaya Robertson and Dr. Kelly Monahan shows that COVID-19 has thrown the workplace into a state of flux and definite trends have emerged. How organizations understand and adjust their processes and behaviors to deal with this evolving situation will impact their ability to meet the challenges of the pandemic.

  • Trend #1: The workforce is getting fatigued under current circumstances
  • Trend #2: Many feel working from home will be the new normal
  • Trend #3: Workers still have anxiety over job security and basic needs

Employers can’t magically erase the consequences of COVID-19, but they can generate employee trust during these turbulent times. According to Monahan and Robertson, employers who communicate well, protect employees’ health, and support remote work will all gain higher levels of trust, a key foundation stone for employee engagement.

This guide gives practical advice on how organizations can best serve their people in these times and highlights the benefits of doing so.