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In today’s complex rapidly-changing world, your ability to adapt to the changing needs of your customers, dynamic moves by your competitors and rising expectations from investors, regulators, and society has become critical in staying ahead.
Failing to adapt carries a high cost—according to BCG research, just over 50% of the Fortune 500 companies from the year 2000 have since gone bankrupt, been bought, or have shut down.
The coronavirus pandemic amplified and accelerated change, magnifying a pre-existing need for most organizations to transform and injecting real urgency. From technological advances, changing customer trends, collaboration driving faster innovation, to the almost overnight shift to virtual ways of working, the pace of change we are seeing is breathtaking.
This guide:
Joss Mathieson
Chief Encouragement Officer at Change Oasis
Hotels and retailers constantly seek ways to gain a competitive edge and foster strong and long-lasting customer relationships—so a laser-like focus on the customer experience (CX) can ultimately differentiate the best from the rest.
With a renewed focus on aligning employees to business goals to combat the impact of the “Great Resignation,” the introduction of generative AI tools, the constant need to do more with less, and the increase in change and leadership communications, 2023 held a lot of challenges for IC teams.
Artificial Intelligence (AI) has officially made its debut, sparking inspiration, innovation, and hesitation among internal communicators. While many IC professionals are fearful of the potential consequences of AI, the team at Maximus sees it as an opportunity to push the boundaries of internal comms.
