Global internal communications statistics, benchmarks and trends

Global internal communications statistics, benchmarks and trends

May 4, 2017 at 10:30

Tim Vaughan
Tim VaughanEditorial Director

Access Whitepaper

By submitting this form you consent to receive marketing content from Poppulo. You can withdraw your consent at any time.

About this Whitepaper

Poppulo, in conjunction with Ragan Communications, recently surveyed over 700 communicators from organizations of all sizes and industries across the globe to find out the current internal communications statistics, benchmarks and trends in the industry.

The results will interest any IC professional who wants to benchmark their current role and challenges against those of their peers. Covered in the report:

  • Profiles: Industries, sectors, and organization size
  • Challenges: IC’s biggest challenges, including moving from reactive, ad hoc comms to strategic long-term planning
  • Roles: How IC’s role is changing, who they’re reporting to - and the shift from order taker to Trusted Adviser
  • Time and Priorities: Where IC uses their time, how they’re prioritizing communications
  • Budgets, Tools and Resources: Annual budgets, access to internal resources - and the tools and technology being used
  • Comms Channels: Most and least effective channels, and the channels suffering from lack of budget
  • Measurement: Ability to measure, barriers to measurement, and what individual channel and cross-channel analytics are being used

Related Content

The AI Toolkit for Internal Communications

The AI Toolkit for Internal Communications

Internal communication is under real pressure. IC teams are expected to support leaders, shape culture, and deliver relevant, personalized communication to an increasingly diverse audience—all while operating at greater speed and scale than ever before. AI arrives at the right moment. It doesn’t replace communicators; it elevates them. Applied well, AI sharpens the fundamentals of effective communication: diagnosing issues, shaping the narrative, guiding leaders, and delivering messages that connect people to purpose and progress. At its best, AI accelerates drafting, adapts content for different formats, improves accessibility, and surfaces insights about what’s landing. Without governance, though, it can create noise or risk. The opportunity for IC teams is to bring AI in thoughtfully, with governance and human judgment at the center. This guide shows how to do exactly that. Inside, you’ll find practical guidance on when to use AI, where humans remain essential, how to establish guardrails, how to prompt effectively, and how to scale AI responsibly across channels and teams.

Download Guide
The Poppulo Guide for IT & Security Buyers

The Poppulo Guide for IT & Security Buyers

Clear answers on security, data protection, integrations, deployment, AI governance, and enterprise scalability.

Download Guide
The Ultimate Guide to Employee Communication Goals and KPIs for HR Management

The Ultimate Guide to Employee Communication Goals and KPIs for HR Management

When communication is clear, consistent, and grounded in purpose, HR becomes one of the most powerful drivers of culture and performance. But that only happens when people understand what’s being asked of them—and feel connected to why it matters. This guide is for HR professionals who want to align their communication strategy with the things that matter most: engagement, retention, wellbeing, and trust. It brings together practical thinking, real-world insight, and clear guidance on how to measure what’s working—and where to adjust. From AI and analytics to channel strategy and message design, we explore how to build a communication approach that supports your people and delivers real impact. Inside the Guide How leadership, HR, and internal comms can align to shape culture The impact of AI on HR communication and KPI strategy Why multichannel messaging matters—and how to do it well The KPIs that help HR teams track progress, improve clarity, and build trust A practical framework for building a people-first comms strategy How analytics can help you learn what’s landing and where to improve Smart communication means making every message count. This guide shows you how to do it.

Download Guide

Join The Mailing List to get The Latest Resources